Your old device becomes someone’s working computer

Newer Android devices use “Factory Reset Protection” (FRP). If you reset the phone without removing your Google account first, the phone will remain locked to you.

Step 1: Remove the Google account

1. Go to Settings.
2. Look for Accounts, Accounts and Backup, or Passwords & Accounts.
3. Tap your Google Account (usually your Gmail address).
4. Tap Remove Account. You may need to enter your PIN or pattern to confirm.
5. Repeat this for any other Google accounts listed.

Step 2: Factory reset

1. Go to Settings > System (or General Management).
2. Tap Reset or Reset Options.
3. Select Erase all data (factory reset).

These devices use a strict activation lock that makes them unusable. You must remove your device from the “Find My” portal.

If you are stuck, follow Apple’s official guide to remove activation lock, or reach out and we will be happy to help in person or over the phone.

No action is usually needed on your part for Windows devices. We will securely erase or destroy your data.

If your device was issued to you by your employer, it may be registered as their property. In this case, please share your employer’s name and contact information with us.